LAVAL, QC, Feb. 5, 2013 /CNW Telbec/ - Mr. Jean-Jacques Beldié, Board
President of the Société de transport de Laval (STL), proudly introduced the new paratransit services' automated calls
system, which is improving service to thousands of clients. A first in
Quebec, this centralized system of information management considerably
reduces waiting time for adapted transportation users.
Mrs. Aline Locas, mother of a paratransit services user, commented:
"Since December, we've been enjoying the new system that confirms that
transportation is reserved and on its way. My son is less anxious in
the morning, knowing he hasn't been forgotten… He is relieved and so am
I. His waiting time is shorter as he waits for the call to start
putting on his coat and boots."
"This is an initiative that greatly reassures clients, because they now
know at what time their transportation will arrive, rejoiced Mrs.
Louise Audet, General Manager of ALTA (Association lavalloise pour le transport adapté). They are ready when the minibus or taxi arrives at their door."
Up to now, the minibuses and taxis that handle, in a respective
proportion of 45% and 55%, the adapted transportation provided in Laval
did not have the equipment and systems needed for the management of
operations in real time. As planned schedules could get disrupted by
the hazards of the road, waiting times at clients' door and last minute
cancellation of requests for transportation, the STL had long been
searching for a way to respond to the need for information in real time
for its paratransit services clients. It also wanted to reduce the
waiting times and improve its performance.
The system now put into place was developed from existing technology
used elsewhere in Canada, but adapted to the specific needs of the STL.
This exercise required nearly fourteen months of work. Thanks to GPS
technology and screen type terminals for the drivers inside the
paratransit services vehicles, the system now allows communication in
real time with the vehicles, and integrates the changes that might
occur in the course of the day to the routes. But the greatest
advantage of this system is, without a doubt, the fact that it allows
automatic calls to the clients to advise them of the imminent arrival
of their transit vehicle, thus avoiding delays and waiting times.
"The system has an automated calls function. As soon as the driver
starts the vehicle, he only has to press a button to trigger a call to
the client informing him of his arrival. Thus, the waiting time is
reduced for the client and the routes are completed more efficiently;
everybody wins", declared Mr. Sylvain Yelle, Senior Manager -
Operations at the STL.
"One of our goals was also to reduce the number of last-minute
cancellations so that the time slots could be reassigned. The new
automated system permits the confirmation of rides on the eve of trips,
and cancellations notices if applicable, continued Mrs. Doris Clément,
head of paratransit services. In addition, people can reserve by phone
or online on our website, which is the case for most users." «
Mr. Jean-Jacques Beldié, President of the Board of Directors of the STL,
is also very pleased with the installation of this new system: "The
automated calls system demonstrates the determination of the STL to do
all in its power to simplify its clients' lives. By contributing to the
optimisation of our services aimed at our adapted services clientele,
and making it more efficient and punctual, we contribute to improving
the quality of life of these clients."
Laval's mayor, Mr. Alexandre Duplessis, has also expressed his pleasure
at this innovation: "Laval's goal is to increase the mobility of all
its residents. By improving services to the users of adapted transit,
the STL is contributing to their social inclusion by offering them a
better quality of life. We all end up winners!"
Established in late 2012, the system has already proven its worth, and
the results are conclusive. The level of satisfaction is up, the
quality of service is greatly improved and all this contributes to
better management and efficiency. "Better informing the clientele is
already very good, but diminishing waiting times reduces operating
costs and travelling time for the clients already inside the vehicle.
With the same budget we are able to offer increased services, concludes
Mr. Guy Picard, the corporation's General Manager. I am proud of this
initiative that demonstrates, once again, the capability of the STL to
introduce new technologies in order to efficiently answer the needs of
The STL, Facts and Figures
The STL oversees over 20 million trips yearly.
The STL deployed its STLSynchro system that informs clients of bus schedules and movements in real
The review of its bus network, made necessary by the arrival of the
métro, translated into a 32% service increase, faster trips, more
direct lines and an increase in ridership outside rush hours, on
evenings and weekends, on 12 lines.
The fare policy is aimed at encouraging families to use mass transit: an
adult paying a regular fare on weekends and holidays may be accompanied
by up to five children of 11 years of age or younger at no extra
charge. This policy also applies to every summer day from July 1st to Labour Day. Moreover, the $1 fare on smog alert days in summer is a
It also works with the AQLPA (Quebec Association to Fight Against Air
Pollution), Communauto and a carpooling network to encourage
sustainable transportation in Laval.
All of its fleet's vehicles use B5 biodiesel fuel.
The STL transmits news and service advisories on its Facebook page and
Its clients have the option of registering with MaSTL to receive notices related to bus lines they routinely use and obtain
information on what's new at the STL.
Since the introduction in 2009 of its Vehicle Scheduling Control System, the STL has been registering an increased rate of punctuality of
The STL is the recipient of several achievement awards, among them the
AQTR's Grand prix d'excellence en transport en commun in 2010, acknowledging its excellence as a mass transit corporation.
In 2011, the STL received the Communication Grand Public prize from the AQTR for its Smog Alert program.
In May 2012, the STL launched its new service: STL Sustainable Mobility Solution, designed for companies and organisations interested in better
management of their employees' commutes.
In May 2012, the Canadian Urban Transit Association (CUTA) presented the
STL with its Corporate Leadership Award, in the Innovation category,
for its CLIC project: carpooling with electric vehicles.
In November 2012, the STL signed the UITP's (International Association
of Public Transport) Charter on Sustainable Development as a committed member.
SOURCE: Société de transport de Laval