OTTAWA, Nov. 22, 2012 /CNW/ - The Canadian Transportation Agency
launched today two new resource tools for travellers with disabilities
and for transportation service providers to improve their access to and
understanding of the Agency's process for resolving disputes within the
federal transportation network.
These new client-centred resource tools explain the Agency's approaches
in resolving accessible transportation complaints between persons with
disabilities and service providers of the federal transportation
network. More specifically, the tools:
provide information on how to file a complaint regarding an "undue
obstacle" experienced by a person with a disability;
guide applicants and service providers through the process to resolve a
dispute, from initial contact with the transportation service provider
to informal and formal dispute resolution options with the Agency; and
clarify the key questions addressed during formal adjudication and
explain the approaches the Agency uses in resolving accessible
"As noted in its 2011-2014 Strategic Plan, the Agency is committed to
providing resource tools that relate to its accessibility mandate and
making them readily available to all Canadians, including persons with
disabilities." said Geoff Hare, Chair and CEO of the Canadian
Transportation Agency. "Through enhanced understanding, these resource
tools will help ensure full access to the recourses available to
travellers with disabilities to resolve their disputes with
transportation service providers."
The Accessible Transportation Complaints: A resource tool for persons with
disabilitiesand theAccessible Transportation Complaints: A resource tool for transportation
service providers can be accessed in multiple formats, including e-Reader, through the
Canadian Transportation Agency's website. Other related resources
currently available for those travelling with a disability include Carriage of Mobility Aids On Board Planes, Trains and Ferries and Take Charge of Your Travel: A Guide for Persons with Disabilities.
About the Agency
The Agency is an independent, quasi-judicial tribunal and economic
regulator. It makes decisions and determinations on a wide range of
matters within the federal transportation system under the authority of
Parliament, as set out in the Canada Transportation Act and other legislation. The Agency's mandate includes:
- Economic regulation, to provide approvals, issue licences, permits and certificates of
fitness, and make decisions on a wide range of matters involving
federal air, rail and marine transportation.
- Dispute resolution, to resolve complaints about federal transportation services, rates,
fees and charges.
- Accessibility, to ensure Canada's national transportation system is accessible to all
persons, particularly those with disabilities.
The Canada Transportation Act provides the Agency with a human rights mandate to eliminate undue
obstacles to the mobility of persons with disabilities in the federal
transportation network to ensure that persons with disabilities have
equal access to transportation services.
In exercising its mandate, the Agency applies the fundamental principle
of equality and balances the right of persons with disabilities to be
provided with services that meet their disability-related needs with
the service provider's operational, commercial and regulatory
The Agency's jurisdiction applies to:
air carriers operating within, to, or from Canada;
airports located in Canada;
passenger rail carriers, ferry operators, and bus operators providing
services between provinces and/or between Canada and the United States,
and their stations or terminals located in Canada; and
services that are integral to the transportation services provided by a
carrier or terminal located in Canada.
For more information on the process for resolving disputes for persons
with disabilities, consult the Agency's Decision-making process for accessibility complaints.
SOURCE: Canadian Transportation Agency
To keep up-to-date with our latest news releases and other information, subscribe to our electronic mail service.