MIAMI, Fla.-- DHL Global Forwarding has released an enhanced version of its web-based customer platform DHL Interactive (DHLi). Key improvements include increased information transparency and new design layout to improve ease of use. DHLi is globally available and can be accessed via every internet-enabled device, the company said.
“DHL is always striving to be at the forefront of the industry by leveraging technology to promote our customers’ growth,” said Ricardo Bartra, CIO for DHL Global Forwarding Americas. “This enhanced version of the web-based platform offers customers increased ease of use and convenience in shipping their cargo from anywhere in the world.”
DHLi offers customers a range of services for handling their consignments. Users can book shipments atwww.dhli.dhl.com and also request documents such as certificates of origin, consular invoices and letters of credit. Furthermore, customers can use booking templates, request instant house bill (HB) numbers, and can create a commercial invoice and pack list via the DHLi booking function.
The track and trace module also provides real-time visibility of air shipments with detailed information on goods and their shipping status. Additionally, customers can request alerts for chosen shipment stages such as the “POD” (Point Of Delivery), and the tool’s report function allows customers to compile comprehensive information on up to one year of shipment history, the company said.
Third party members, like customers or suppliers of DHL Global Forwarding customer’s, can be invited by access control, while the document repository function enables customers to easily share documents. As a web-based platform, DHL Interactive requires no IT set-up and can be accessed even away from the desk. The platform is available today in 14 languages and provided at no additional cost, said DHL.